Privacy Policy

Last updated: June 3, 2025

1. Introduction

Enjoy The Process (ETP) is committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with:

  • The Personal Data Protection Act (PDPA) of Singapore

  • The Personal Data Protection Law No. 27 of 2022 (PDP Law) of Indonesia

This policy applies to all services provided by ETP, both in person and online, in Singapore and Indonesia.

2. Personal Data We Collect

We collect personal data necessary to deliver our services effectively and safely. This may include:

  • Full name, contact details (email, phone number), date of birth

  • Health declarations or relevant medical information

  • Emergency contact information

  • Payment details (handled via third-party services like Stripe)

  • Media content (e.g., photos/videos taken during classes or events)

  • Website usage data (via cookies or similar technologies)

  • Location data or device metadata (where applicable)

3. Purpose of Collection

We use personal data to:

  • Manage registrations, attendance, and training participation

  • Ensure health, safety, and emergency preparedness

  • Process payments and manage memberships

  • Communicate schedule changes, promotions, and operational updates

  • Improve user experience and our service offering

  • Comply with legal, tax, or regulatory obligations

  • Carry out marketing (only with explicit consent)

In Indonesia, we only collect and use your personal data for specific, explicit, and lawful purposes with documented consent.

4. Consent

By accessing or using our services, you consent to our collection, use, and disclosure of your data in line with this policy.

  • In Singapore, this includes deemed or implied consent where appropriate under the PDPA.

  • In Indonesia, consent must be freely given, explicit, and informed, and may be withdrawn at any time.

For minors under the age of 18, consent must be provided by a parent or legal guardian.

5. Data Sharing & Cross-Border Transfers

We do not sell your data. We only share personal data:

  • With service providers (e.g., Stripe or Xendit for payments, software vendors for scheduling)

  • When legally required (e.g., by regulators or courts)

  • If necessary to protect our rights or enforce our policies

For Indonesian users: If personal data is transferred outside Indonesia, we ensure that the receiving country or entity provides adequate protection, or we will obtain your explicit consent.

6. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your data from unauthorized access, use, alteration, or disclosure. These include encryption, limited access protocols, and secure servers.

7. Retention of Data

We retain your data only as long as necessary for the purposes listed above or as required by law. Once no longer needed, data is securely deleted or anonymized.

8. Your Rights

Under Singapore and Indonesian law, you may:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Withdraw your consent at any time

  • Request deletion or restriction of your data (subject to legal limits)

  • File complaints with the relevant data protection authorities

We will respond to requests within a reasonable timeframe and in accordance with applicable laws.

9. Data Breach Notification

In the event of a data breach:

  • We will assess and contain the incident promptly

  • If the breach risks harm to you, we will notify you

  • In Indonesia, we will notify you and the Indonesian authorities within 72 hours as required by law

10. Use of Cookies

Our websites may use cookies or similar technologies to enhance user experience. You can control cookie settings via your browser. Disabling cookies may impact website functionality.

11. Updates to This Policy

We may amend this policy from time to time to remain compliant with legal updates or operational changes. We will publish any updates on our website, and notify you when appropriate.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 hello@etpbjj.com